Kasco & motor service
Kasco service, on site and in our shop.
We pull, repair, test and reinstall Kasco fountains, aerators and de-icers for commercial and municipal ponds, through an authorized Kasco repair centre.
Who services Kasco fountains on site in the GTA?
Fountain Place services Kasco floating fountains, aerators and de-icers on site for commercial, municipal and golf course ponds across the GTA and cottage country. We remove the unit, repair it through our authorized Kasco repair centre with certified motor technicians, and reinstall it. We also handle seasonal removal and reinstallation.
Homeowners who want to drop off or ship in a single unit should use Fountain Depot’s Kasco repair centre in Markham.
Choose your route
On-site service or shop drop-off?
On site
Commercial and municipal ponds
Our crew comes to the pond, troubleshoots the system, pulls the unit, repairs it and reinstalls and anchors it. Seasonal removal and storage included where needed.
Drop-off or ship-in
Homeowners with one unit
Bring your Kasco to Markham or ship it in from anywhere in Ontario. Free diagnostic estimate and a 90-day warranty on parts and labour.
Symptoms we fix
Common Kasco and motor problems
- Overheating and shutdowns
- Noise or vibration
- Low pressure or inconsistent flow
- Electrical failures and wiring faults
- Clogged or damaged impellers
- Breakers tripping from cable leakage
Tripping breakers are often a cable problem, not a motor problem. On one long cable run, we measured the leakage with a milliamp reader and traced it to a small leak in the quick disconnect, after several other shops had failed to find it.
Our motor procedure
The 17 steps behind every motor service
Every motor that comes through our in-house motor test facility goes through the same procedure.
01
Clean
Clean the motor, float, pump heads and parts.
02
Decalcify
Decalcify the motor can.
03
Disassemble
Disassemble the float and pump head.
04
Drain the oil
Open the can and dispose of the used oil to regulation.
05
Test windings
Test the windings and insulation.
06
Check capacitors
Check the start and run capacitors.
07
Check overload
Check the overload protection.
08
Clean internals
Clean the internal components.
09
Repair
Repair or replace defective parts.
10
Reassemble the motor
Put the motor back together.
11
Refill
Refill with 10,000-hour dielectric oil.
12
Reseal
Replace seals, O-rings and gaskets.
13
Close up
Reassemble the motor and can.
14
Inspect the cable
Inspect the submersible cable.
15
Fix connections
Repair quick disconnects and gaskets.
16
Final test
Run a final wet test and high-potential test.
17
Report
Write the service report.
Other brands
Not a Kasco? We likely service it.
We provide full service for Kasco Marine fountains and de-icers, Aqua Master and Aqua Control. We also test and maintain Otterbine, Airolator, AirMax, OASE and Arbrux units.
Our certified motor technicians have specialized training, and the motor test facility is in our own Markham shop. That keeps units moving through instead of waiting on an outside shop.
On-site service
How an on-site service call works
01
Call us
Tell us the brand, model if known, and what the unit is doing. Emergency calls are available for clients.
02
Troubleshoot at the pond
We take amperage readings and check the cable, panel and controls before pulling anything.
03
Remove and repair
If the motor needs work, we pull it and run it through the 17-step procedure in our shop.
04
Reinstall and anchor
We reinstall, anchor and start the unit, then check the display and lights.
05
Seasonal care
In fall we remove and service floating fountains and store them over winter, then reinstall in spring.
On-site service
Testing, cleaning and getting it running.
Amperage testing, pond-side cleaning and a properly running fountain after service.
Reviews
Installed, maintained, zero issues
“We sought a floating fountain and underwater lights for our client, and Ryan delivered precisely what our client was desiring. The Fountain Place continues to maintain the fountain, and we have had zero issues.”
“They really know their products and match that knowledge with amazing service. Even when we had some repair issues Ryan was quick to look into a solution.”
Our sister company
Parts, pumps and fountains ship from Fountain Depot.
Fountain Depot, our sister company and a factory-authorized Kasco Marine dealer, stocks Kasco replacement parts, motors and control panels.
FAQ
Kasco service questions
Do you come to the site to service Kasco units?
Yes. For commercial, municipal and golf course ponds we troubleshoot on site, remove the unit, repair it in our shop and reinstall it.
I’m a homeowner. Where do I send my Kasco?
Drop it off or ship it to Fountain Depot’s Kasco repair centre in Markham. It offers a free diagnostic estimate and a 90-day warranty on parts and labour.
Why does my Kasco keep tripping the breaker?
Usually current is leaking from the cable, a splice or the quick disconnect. Over 5 milliamps trips the panel’s safety controls, so we measure leakage along the cable to find the fault.
What oil goes back into the motor?
We refill with 10,000-hour dielectric oil after the used oil is disposed of to regulation, and replace the seals, O-rings and gaskets.
Do you service brands other than Kasco?
Yes. We fully service Aqua Master and Aqua Control, and test and maintain Otterbine, Airolator, AirMax, OASE and Arbrux units.
Do you service Kasco de-icers too?
Yes. Kasco de-icers and circulators go through the same motor shop. See winter de-icing.
Can you remove our fountain for the winter?
Yes. As part of a fall closing we remove floating fountains, service them and reinstall them in spring.